FAQ – Frequently Asked Questions
1. What does your protection cover?
We cover unfair payout denials and unfair refund denials from any prop firm.
If you follow the rules and the firm refuses to pay you fairly — we pay you instead.
2. How does it work?
- Buy a challenge from any prop firm
- Get protection from us
- If something goes wrong, submit your case
- We investigate
- If the denial is unfair — you get paid
Simple and transparent.
3. Do you work with all prop firms?
No.
Our protection applies to 50 prop firms worldwide.
4. When should I buy protection?
As soon as you buy your challenge.
Protection must be purchased before you start trading.
5. What is Refund Protection?
If you pass your evaluation and qualify for a refund but the prop firm refuses without a valid reason —
we pay you the refund amount.
6. What is Payout Protection?
If you are owed a payout but the firm denies it unfairly —
we pay you up to your selected coverage cap (up to $5,000).
7. How do you decide what is “unfair”?
We review:
- Trading rules
- Trading logs
- Evidence from both sides
- Prop firm communication
- Case history and scoring data
If the prop firm cannot prove a real rule violation, the denial is considered unfair.
8. What if I actually broke a rule?
If you clearly violated a rule (drawdown, news, etc.), the case is not covered.
Protection only applies to unfair denials.
9. How fast do you pay?
Once the investigation is complete, most payouts are made within 48–72 hours.
10. Do you replace the prop firm payout 1:1?
Yes — up to your selected coverage tier (e.g., $250, $500, $1,000, etc.).
Max cap: $5,000
11. Are you a prop firm?
No.
We do not sell challenges or evaluate traders.
We only protect traders from unfair outcomes.
12. Can I buy protection after I start the challenge?
No.
Protection must be bought before trading begins.
13. What if the prop firm pays me normally?
Great — no claim needed.
Successful payouts help boost the firm’s rating in our system.
14. What if I use multiple prop firms?
You can protect each challenge separately.
Multi-account traders benefit the most from protection.
15. Do I need KYC?
For claim payouts, yes.
It prevents fraud and keeps the system safe for all traders.
16. Is protection refundable?
No.
The fee covers risk, verification, and case handling.
17. Why is Tier C protection double price?
Because Tier C prop firms have a high history of unfair denials.
Higher risk = higher protection cost.
18. Why is protection not available for some firms?
If a prop firm’s rating falls below 40, the risk is too high.
We do not offer protection for extremely unsafe firms.
19. Can I use protection for rebuys or resets?
Protection applies only to new challenges purchased before trading begins.
20. How do affiliates earn commissions?
Influencers earn 15–25% commission for all purchases. Cookie time for the affiliate link is 60 days.
Resellers earn 12–18%.