Terms & Conditions

Last Updated: [Date]

Welcome to Proteqta.
By using our website proteqta.com and purchasing any protection product, you agree to these Terms & Conditions.

1. About Us

Proteqta provides Refund Protection and Payout Protection for traders using third-party proprietary trading firms (“prop firms”).
We are not a prop firm.
We do not evaluate traders or sell challenge accounts.

2. Our Role

We provide financial coverage in cases where a prop firm:

  • denies a refund unfairly, or
  • denies a payout unfairly.

We do not cover losses caused by:

  • rule violations
  • trader errors
  • platform issues
  • valid denials from prop firms

3. Eligibility

To be eligible for protection:

  • You must purchase protection before trading begins.
  • You must follow the rules of the prop firm.
  • You must provide accurate evidence during a claim.

4. Protection Products

Refund Protection

Covers unfair refund denials after passing required challenge phases.

Payout Protection

Covers unfair payout denials up to the selected coverage amount.

Coverage amounts and fees are listed on our Pricing page.

5. Claims Process

To submit a claim:

  1. Log in to your account
  2. Open a case
  3. Provide evidence (screenshots, emails, dashboard logs)
  4. Our team investigates
  5. If the denial is proven unfair — we pay you

We may request additional verification such as KYC documents.

6. Investigation

We review:

  • prop firm rules
  • trading activity
  • communication history
  • payouts and logs
  • fairness indicators

We make the final decision on whether the denial was valid or unfair.

7. Payouts

If your claim is approved:

  • You will be paid the coverage amount
  • Payouts are typically sent within 48–72 hours
  • Payment methods vary by region

8. No Refund for Protection Fees

Protection fees are non-refundable.
The fee covers risk management, verification, and claim handling.

9. Fraud & Abuse

We may deny protection and ban accounts if we detect:

  • fake logs or edited screenshots
  • multiple identities
  • abuse of affiliate programs
  • chargebacks or payment disputes
  • false claims

Fraud will result in permanent suspension.

10. Tier-Based Price Adjustments

Protection pricing varies depending on the prop firm’s risk rating:

  • Tier A & B → base price
  • Tier C → 2× surcharge
  • Rating <40 → protection not available

11. Limitation of Liability

We are not responsible for:

  • trading losses
  • platform outages
  • prop firm behavior
  • trading performance
  • financial decisions made by traders

Our liability is strictly limited to the coverage amount purchased.

12. Governing Law

These Terms are governed by the laws of [Jurisdiction].

13. Contact

For questions or support:
support@proteqta.com